Your privacy is important to us. This Privacy Policy explains how we collects, use, store, and protect your personal data when you visit our website or make a purchase in our online lighting store.

We always process personal data in compliance with the EU General Data Protection Regulation (GDPR) and applicable Swedish law.

Örsjö Belysning AB
Organization number: 556090-1836
Address: Emmabodavägen 14, 38245 Nybro, Sweden
Email: info@orsjo.com
Phone: +46 481 509 60

We collect information that you provide directly to us or that is generated when you use our services..

This includes:

• Name, address, phone number, and email address

• Payment details (processed securely via our payment partners)

• Delivery and billing addresses

• Order history and purchase records

• IP address and device information when visiting our website

• Communication via email, contact forms, or chat

We process personal data to:

Process orders and deliveries
– manage orders, payments, deliveries, and returns.

Provide customer service and support
– handle inquiries, warranty claims, and complaints.

Fulfil legal obligations
– e.g., bookkeeping and tax regulations.

Send marketing and newsletters
– only when you have provided consent.

Improve our website and services
– by analysing visitor data and using cookies for functionality and performance.

We process personal data based on the following legal grounds:

Contract: when you purchase a product or contact us.

Legal obligation: to comply with accounting or tax laws.

Legitimate interest: for business development, customer service, and marketing to existing customers.

Consent: for newsletters or direct marketing where applicable.

We only retain personal data for as long as necessary for each purpose:

Order and payment data: 7 years (in accordance with accounting law)

Customer service correspondence: up to 2 years

Newsletter subscriptions: until you unsubscribe

Cookies: according to our [Cookie Policy]

We do not sell your personal data.However, we may share data with trusted third parties that help us operate our business, such as:

• Payment providers: e.g., Klarna, Stripe, Swish, PayPal

• Shipping companies: e.g., PostNord, DHL, Bring

• IT and hosting providers

• Accounting and administrative partners

• All partners process data in accordance with GDPR and data processing agreements (DPA).

Under GDPR, you have the right to:

• Access your personal data

• Rectify incorrect or incomplete data

• Request erasure (“right to be forgotten”)

• Object to processing based on legitimate interest

• Restrict processing under certain conditions

• Data portability – obtain a copy of your data in a machine-readable format

• To exercise your rights, contact us at [support@companyname.com

• We will respond within 30 days.

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure — including encryption (SSL), firewalls, and limited access to personal data.

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and tailor content.

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated clearly to users.

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact:

E-mai: info@orsjo.com

Tel: +46 481 509 60

Örsjö Belysning AB
Emmabodavägen 14
382 45 Nybro
Sweden

If you believe we are processing your data unlawfully, you have the right to file a complaint with: The Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY)

www.imy.se